ChipsX accepts returns for authorized, genuine, and properly packaged products, providing refunds or replacements for verified issues while ensuring product integrity and customer satisfaction.
ChipsX is committed to providing reliable, high-quality electronIC components. Our return policy is designed to protect both the customer and the integrity of the products we supply.
Returns are accepted only for products supplied directly by ChipsX.
Any return must be authorized by ChipsX prior to shipment. Unauthorized returns will not be accepted.
Products must be returned in original packaging and in the same condition as received.
Custom, non-cancellable, or non-returnable (NCNR) items are not eligible for return unless a verified quality issue exists.
Customers should report any issues within 7 days of receiving the products, including:
Wrong part delivered
Damaged or defective items
Quantity discrepancies
Reports must include the order number, product detAIls, and photos (if applicable). ChipsX will review and authorize the return with instructions for shipping.
Returned items are inspected upon receipt to verify:
Product authenticity and traceability
Packaging integrity
Compliance with return authorization
Only approved returns will be refunded or replaced.
Refunds are issued using the same payment method as the original order once the return is approved.
Replacement shipments are arranged promptly for defective or incorrect products, subject to stock availability.
Shipping costs for authorized returns due to ChipsX error or quality issues will be covered by ChipsX.
Returns requested for reasons other than product defects are subject to customer-paid shipping.
ChipsX is not responsible for any damages or losses incurred during unauthorized returns or improper handling.
